Last Updated: September 10, 2026
RM Delivery ("RM Delivery", "we", "us", or "our") operates the RM Delivery mobile application, website, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Services.
By using RM Delivery, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use RM Delivery, we may collect the following categories of information.
When you create an account, we may collect:
Full name
Phone number
Email address
Password or authentication information
Profile picture, if you choose to provide one
Account type and preferences
Other information you voluntarily provide
To provide ordering and delivery services, we may collect:
Delivery address
Saved addresses
Geographic location
Delivery instructions
Recipient name and phone number
Order information
Restaurant or merchant information
Delivery status and history
RM Delivery may request access to your device's location.
For customers, location information may be used to:
Determine your delivery location
Display nearby restaurants or merchants
Calculate delivery availability or fees
Improve the accuracy of delivery services
Track an active delivery where necessary
For delivery personnel, location information may be used while performing delivery services to:
Display the delivery route
Provide navigation assistance
Allow customers and merchants to understand delivery status
Assign and manage deliveries
Improve delivery operations and security
Location access may be requested while the application is in use and, where necessary for delivery operations, while the application is running in the background.
You can control location permissions through your device settings. Disabling location access may prevent certain features from functioning correctly.
When you place or manage an order, we may collect information such as:
Items ordered
Restaurant or merchant
Order amount
Delivery fees
Order date and time
Order status
Order history
Discounts or promotional information
Payment status
Where payments are processed by a third-party payment provider, we may receive transaction-related information such as payment status, transaction identifiers, or other information necessary to confirm the transaction.
We do not intend to store complete payment card numbers or security codes unless explicitly stated otherwise.
When you use our Services, we may automatically collect certain technical information, including:
Device model
Operating system and version
Application version
IP address
Language and regional settings
Device identifiers
Network information
Browser type
Crash reports
Error logs
Performance information
This information helps us maintain, secure, troubleshoot, and improve our Services.
Some features may allow you to upload or capture photographs, such as profile pictures, product images, restaurant images, or other content.
We only access your camera or photos when the relevant feature requires it and you grant the necessary permission.
You can manage these permissions through your device settings.
If you contact us, we may collect:
Your name
Contact information
The content of your message
Attachments you provide
Information necessary to respond to your request
We may also send service-related communications such as:
Order confirmations
Delivery updates
Account notifications
Security notifications
Important service announcements
Where required by applicable law, marketing communications will be sent only with the appropriate consent or legal basis.
We may use personal information for the following purposes:
We use your information to:
Create and manage your account
Process orders
Coordinate deliveries
Connect customers, restaurants, merchants, and delivery personnel
Provide location-based services
Process or confirm transactions
Provide customer support
Maintain order history
Provide notifications and updates
We may use information to:
Improve application functionality
Analyze application performance
Identify bugs and technical problems
Develop new features
Improve delivery operations
Understand general usage patterns
Improve customer and partner experiences
We may process information to:
Protect accounts
Detect suspicious activity
Prevent fraud and abuse
Investigate security incidents
Protect our users and Services
Enforce our Terms of Service
We may process and disclose information when reasonably necessary to:
Comply with applicable laws
Respond to lawful requests from authorities
Protect our legal rights
Investigate violations
Prevent harm or illegal activity
We do not sell your personal information.
We may share information with the following categories of recipients when necessary to provide or operate our Services.
When you place an order, relevant information may be shared with the restaurant or merchant responsible for preparing or fulfilling the order.
This may include:
Name
Contact information
Delivery address
Order details
Delivery instructions
Information necessary to complete a delivery may be shared with the assigned delivery person.
This may include:
Customer name
Delivery location
Contact information where necessary
Order details
Delivery instructions
We may use third-party service providers for services such as:
Cloud hosting
Database hosting
Application infrastructure
Analytics
Crash reporting
Push notifications
Maps and location services
Payment processing
Customer support
Security services
These providers may process information on our behalf and are expected to use it only for the purposes for which it was provided.
We may disclose information where required by law, legal process, court order, or a valid governmental request.
We may also disclose information where reasonably necessary to protect our users, company, property, or Services.
If RM Delivery or substantially all of its assets are acquired, merged, reorganized, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.
RM Delivery may integrate with third-party services to provide certain functionality.
These services may include, depending on the features used:
Google services
Google Maps or other mapping providers
Firebase services
Payment providers
Cloud hosting providers
Analytics providers
Push notification providers
Third-party services may collect or process information according to their own privacy policies.
We recommend reviewing the privacy policies of third-party services you use.
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep you signed in
Maintain sessions
Remember preferences
Improve website performance
Analyze usage
Improve security
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality of the website.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing the Services
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Enforcing agreements
Complying with legal obligations
When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
Some information may need to be retained for a longer period where required by law.
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Security measures may include access controls, authentication mechanisms, encryption where appropriate, logging, monitoring, and other security practices.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Manage application permissions
Opt out of certain marketing communications
You can also manage certain information directly through your RM Delivery account.
To exercise applicable privacy rights, contact us using the information provided in the Contact Us section below.
We may need to verify your request before processing it.
You may request deletion of your RM Delivery account and associated personal information.
To request account deletion, contact us at:
Email: [PRIVACY EMAIL]
Please include sufficient information for us to identify your account.
Certain information may be retained where required by law, necessary to prevent fraud, resolve disputes, enforce agreements, or otherwise permitted by applicable law.
RM Delivery is not intended for children who are below the minimum age required to independently use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Depending on the infrastructure and service providers used by RM Delivery, your information may be stored or processed in countries other than the country where you live.
Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are subject to appropriate safeguards.
Because RM Delivery provides delivery-related services, location information may be an important part of the application.
We use location information only for legitimate service-related purposes, including:
Delivery coordination
Navigation
Order fulfillment
Nearby restaurant or merchant discovery
Delivery tracking
Operational improvements
Security and fraud prevention
You can disable location permissions through your device settings.
For delivery personnel, disabling location services while actively performing deliveries may prevent certain delivery features from working correctly.
RM Delivery may send push notifications relating to:
Orders
Delivery status
Account activity
Security
Important service announcements
Promotional offers, where permitted
You can manage notification permissions through your device settings.
Disabling notifications may prevent you from receiving certain real-time updates.
Where permitted by applicable law, we may send promotional communications about RM Delivery, restaurants, merchants, offers, or other services.
You may opt out of promotional communications by:
Using the unsubscribe option provided in the communication; or
Contacting us using the details below.
Even if you opt out of marketing communications, we may continue to send essential service-related communications, such as order confirmations, security alerts, and account notifications.
If you use RM Delivery as a restaurant, merchant, partner, or delivery person, we may collect additional information necessary to operate the partner services.
This may include:
Name
Contact information
Business information
Business address
Delivery-related information
Account credentials
Order and transaction information
Operational information
Location information where required for delivery operations
Such information is used to manage partner accounts, process orders, coordinate deliveries, provide operational tools, and maintain the security of the platform.
Our Services may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, security, or content of third-party services.
We encourage you to review the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
If we make material changes, we may provide additional notice through the application, website, email, or another appropriate method where required by law.
Your continued use of RM Delivery after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
RM Delivery
Company/Legal Name: [YOUR COMPANY LEGAL NAME]
Address: [YOUR BUSINESS ADDRESS]
Email: [PRIVACY EMAIL]
Website: https://rmdelivery.xyz
Data Protection Contact: [PRIVACY CONTACT EMAIL]
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.
This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations governing the processing and protection of personal information in the jurisdictions in which RM Delivery operates.
Where applicable law provides users with additional privacy rights, those rights remain unaffected by this Privacy Policy.
By using RM Delivery, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, subject to your rights under applicable law.
Last Updated: September 10, 2026
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